Shoppers’ Long Digital Coupon Nightmare Is Over
Hannaford’s website, app and digital coupons are back online, but its owner’s cybersecurity issues have not yet been fully explained.
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The Day All The Digital Coupons Disappeared
A cybersecurity incident causes a days-long outage that leaves shoppers without access to any digital coupons.
Major Grocer Plans To Phase Out Loyalty Cards
Plastic loyalty cards may become a thing of the past, as several grocery chains push shoppers to go digital.
Satisfied Shoppers Celebrate “Better Sales And Promotions”
A new ranking of our favorite grocery stores finds they’re all as good as or better than last year.
Frustrated Shoppers Learn to Live With Grocery Dissatisfaction
An annual retail ranking shows shoppers are frustrated, but patient, with their grocery stores in these troubled times.
Unhappy Shoppers Give Grocery Stores Bad Grades
An annual survey of grocery customer satisfaction finds that the coronavirus had a major impact.
Grocery Shoppers Displeased With Stores’ Coronavirus Response
A coronavirus-themed survey of grocery shopper satisfaction finds that no stores are faring any better than they were earlier this year.
Paper Coupons? More Stores Don’t Want Them Anymore
Several more grocery stores are refusing paper coupons for pickup and delivery orders.
No Loyalty Program, No Problem! Ibotta Proceeds Toward a Paperless Future
For the first time, shoppers at major retailers without loyalty cards can redeem Ibotta offers without having to scan their receipts.
Grocery Satisfaction Survey Reveals the Best, the Worst and Everything in Between
America has a new favorite grocery store – but nearly every other store is faring worse than last year.
