Make it Fast, And Make it Friendly – Or Else
A grocery store can have all the modern bells and whistles – loyalty programs, digital coupons, online ordering. But what’s really important to you? A recent study says if supermarkets don’t get two key things right, customers are likely to leave and never come back. According to PricewaterhouseCoopers’ report “Experience Radar 2013: Lessons from the U.S. Grocery Industry”, price is[Read More…]