It was last year when a noted consumer advocate and a coalition of consumer groups began speaking out against digital-only grocery discounts, calling them discriminatory against seniors and other less digitally-savvy shoppers.
Now, one state lawmaker wants digital-only discounts to be against the law.
New Jersey Assemblyman Paul Moriarty has introduced a first-of-its-kind bill, stating that any seller in his state who “offers a digital coupon is required to also make available to a consumer a paper coupon of identical value.”
“People are being marginalized who aren’t amongst the majority of people that have access to the internet, computers and smartphones,” Moriarty, the Democratic state legislator and Consumer Affairs committee chair, told Coupons in the News. “I think it’s unfair, I think it’s discriminatory, and I think the people that need the discounts the most are being shut out from being able to access them.”
The three largest grocery chains in New Jersey are ShopRite, ACME and Stop & Shop – and all three prominently feature digital discounts in their current weekly ads. ACME’s circular advertises coupons and freebies that must be accessed through the store’s ACME for U digital savings program. The front page alone of the ads for both Stop & Shop and ShopRite feature more than two dozen “digital deals,” telling you how much you’d pay with a digital coupon and how much without. At Stop & Shop, for example, red cherries are $2.99 a pound with a digital coupon, and $4.99 without – a 67% difference in price for those without the technology or the know-how to access the digital offer.
ShopRite already offers a workaround, allowing shoppers to load digital coupons to their accounts via in-store coupon kiosks if they don’t have their own access to the internet. Albertsons, owner of ACME, said in a statement that “many of our stores also allow for individuals who may not have digital access to present the weekly circular to the cashier for the discount(s) to be applied at the register.” A spokesperson for Stop & Shop owner Ahold Delhaize did not immediately respond to a request for comment.
Under Moriarty’s proposed legislation, grocery stores wouldn’t be the only retailers affected. Drug stores, restaurants and any other seller in the state offering digital discounts would have to accommodate those who are not digitally-connected. If they don’t, the measure proposes fines of $2,500 for a first offense and up to $5,000 for additional offenses.
The bill defines “digital coupon” as “a store coupon, rebate, or similar instrument that is offered to a consumer through the internet.” So it’s unclear whether retailers using their weekly circulars to promote digital manufacturer’s coupon savings would have to ensure that paper versions are also available, or if allowing shoppers to access digital coupons via an in-store kiosk is an acceptable alternative to offering paper coupon equivalents. Moriarty expects to work out the details with stakeholders representing all sides, as the bill makes its way through the legislative process.
Edgar Dworsky, the founder and editor of Consumer World, says the bill is an important first step toward addressing the issue that he called attention to last year. “Hats off to Assemblyman Moriarty for coming up with a remedy,” he told Coupons in the News. “I thought it was sensational that a state legislator was concerned enough about seniors and lower income folks overpaying for groceries because they couldn’t access ‘digital-only’ sale items.”
Back in June, Dworsky conducted a review of dozens of grocery chains’ weekly circulars, and found that two-thirds of them advertise some form of digital-only discounts, whether in the form of digital coupons or loyalty discounts that must be activated online. He followed up several months later, by leading a coalition of consumer groups in sending a letter to the presidents of a dozen large supermarket chains, and urging consumers to do the same.
The letter asked the retailers “to come up with an offline alternative to digital-only sale items, and not one of them responded with a concrete plan to do so across the board,” Dworksy said. So if they’re not going to do it in response to consumer concerns – perhaps they’ll do it, if they’re required to by law. “My hope is with proposed legislation like this, supermarkets will begin to focus on this issue more, and perhaps will voluntarily make accommodations for their digitally-disconnected shoppers,” Dworsky said.
“I don’t think it’s that difficult,” Moriarty said. “Businesses should want to do it… I think it’s easy for them to make these coupons or discounts available to a wider array of people.”
Digital proponents have been predicting the imminent death of paper coupons for years. But if this bill becomes law in New Jersey, it could be the first step toward ensuring that non-digital discounts live on for some time to come.
Why waste all that time loading and looking through an app. It adds an extra 10 to 15 minutes.
Fry’s (Kroger company) discriminates against seniors and people who can’t afford mobile phones too. Any law group that could be interested in a class action lawsuit against such prejudice companies ?
As irritating and discrimatory as digital coupons are my 83 year old wife asked a Safeway Mgr. to help her with her phone. She was told she didn’t have the right kind of phone. So now she has to go spend money on the “right” kind of phone to access the coupon? By the way, she has a twelve year Safeway card. I’m for a class action lawsuit.
Me too. Sent info to a large class action lawsuit company. This is going to stop!
From their site, it appears that they can be loaded via their website and then redeemed in store by giving a phone number (not using the actual phone), if that is easier.
Should be able to do that if you can read this story and post to it, as that is on the internet as well.
I’m interested in joining a class action suit. I honestly feel discriminated against.
Every time I download digital coupons at Shawn’s, the discounts don’t show up. I use my home iPad DONT use the phone. When I look at my receipt I get ripped off. I can only imagine what kind of theft is going on to the people who don’t check receipt. There should be a class action.
This is my concern, many distractions going on at the time of grocery shopping. Music and the hustle of busy employees and shoppers. Some of the digital coupons add up to two or three dollar difference that if not caught in the moment is an overcharge. It is all a price manipulation against the consumer.
I shouldn’t have to do homework clipping digital coupon on a app that doesn’t work properly before I go shopping
Agreed. Shoprite has kiosks located throughout the store for shoppers to use and load their digital coupons. Also, customer service can help load the digital coupons for those who don’t load the digitals. I don’t see the need for paper coupons if stores offer an alternative like Shoprite does.
The percentage of shoppers who don’t have internet access or are not computer savvy will decline over time, that it would be such a small percentage of shoppers, thus making the law moot.
I am tired of making an account/ Login for literally everything. I dont want to use an app just to go food shopping. It is ridiculous. They send normal coupons in the mail. Why just not give them the same value as the digital coupons
Or when using their tracking…LOYALTY card. My local grocery store is now pulling this crap (but been able to get them to give me the deal). Bad enough when I was at Kroger and had to waste several minutes trying to get the coupon to take (kept making re-login to apply) . And if their Wi-Fi is not working (happens a lot at Safeway/Albertsons) then I am up the creek. Kiosk ain’t going to help as I don’t know the password (generated and saved by the browser) for said accounts
The ShopRite setup seems the easiest. Since they have a location in store that anyone can use to load these to their card account, everyone has the same access to the sales.
They also have a better system to be able to look at what is loaded, in case a coupon doesn’t deduct properly (which does happen occasionally due to them not programming it for what it says in print, much a can happen with the paper versions).