Post Tagged with: "Publix"

Publix is the Best Store in the World Ever

Publix is the Best Store in the World Ever

If its legions of devoted fans aren’t enough to convince you, two separate surveys put one grocery store at the top of their lists when it comes to customer satisfaction. But Publix is used to that kind of thing. “Publix reigns when it comes to customer satisfaction,” reports the American Customer Satisfaction Index. With a score of 86 out of[Read More…]

February 28, 2013 Grocery & Retail News
Digital Coupon Update: Winn-Dixie Backtracks, Publix Expands

Digital Coupon Update: Winn-Dixie Backtracks, Publix Expands

It’s been a week since Winn-Dixie launched a new digital coupon program, and the fine print had some wondering if this could possibly be the best digital coupon program ever. Not only did the e-coupon policy suggest that coupons might reappear in your account after you used them once, but it said you could combine digital coupons with paper coupons[Read More…]

February 14, 2013 Coupons In The News
Facebook’s Top Grocery Store Takes on Twitter

Facebook’s Top Grocery Store Takes on Twitter

The grocery chain that already dominates Facebook and perennially tops customer satisfaction surveys is now setting its sights on a new conquest: Publix has officially joined Twitter. It may not seem like big news for fans of other grocery chains that have been tweeting for years. But Publix has a fanatically loyal fan base, and where Publix goes, fans follow.[Read More…]

February 5, 2013 Grocery & Retail News
Who Will Blink First on Credit Card Swipe Fees?

Who Will Blink First on Credit Card Swipe Fees?

If you’re going shopping this weekend, and paying with a credit card – watch out. Beginning Sunday, stores can charge you extra for it. Under the terms of a settlement reached last year, stores will have the option of adding a surcharge for credit card payments – passing the cost that they already pay to the credit card companies, on[Read More…]

January 25, 2013 Grocery & Retail News
Loyal to Digital Coupons, Without a Loyalty Card: Meijer Marks Millionth mPerks Member

Loyal to Digital Coupons, Without a Loyalty Card: Meijer Marks Millionth mPerks Member

For years, store loyalty cards were lonely. Their only purpose in life seemed to be to give you access to sale prices, while non-card holding suckers had to pay full price. Then along came digital coupons, and it was love at first sight. The marriage of loyalty cards and digital coupons seemed a given – the cards were a convenient[Read More…]

January 24, 2013 Coupons In The News
We’re Closing, But We Care – Sweetbay to Shut Down a Third of Its Stores

We’re Closing, But We Care – Sweetbay to Shut Down a Third of Its Stores

Kevin the Meatbay Butcher is not amused. The personable, punny public face of the Florida-based Sweetbay grocery chain’s Facebook page fell silent today, so his platform could be taken over for a more pressing matter. The Sweetbay Facebook page became an impromptu counseling session, to help customers and employees take in the news that a third of the chain’s stores[Read More…]

January 17, 2013 Grocery & Retail News
Legal Challenges to the “Walmart Challenge”

Legal Challenges to the “Walmart Challenge”

January 7 update: read “Walmart Responds to Competitors’ Challenge”. It started with supermarkets, then drug stores, then toy and electronics stores, too. Now a number of retailers are crying foul, and asking authorities to investigate the “Walmart Challenge”. The nearly year-old TV, radio, print and online campaign is officially known within Walmart as the “Market Basket Challenge”. The ads are[Read More…]

January 4, 2013 Grocery & Retail News
Free WiFi! But Is Your Supermarket Spying on You?

Free WiFi! But Is Your Supermarket Spying on You?

Isn’t it nice of your local grocery store to offer free WiFi? That way, you can use your mobile device to email, go online – and have your every move tracked while you shop. Nice! It’s well known that one of the tradeoffs of having a store loyalty card is that your store knows what you’re buying. Plenty of shoppers[Read More…]

December 20, 2012 Grocery & Retail News
How Social Is Your Supermarket?

How Social Is Your Supermarket?

Sure, you like your local grocery store, but have you “liked” them? A roundup of the most and least popular grocery retailers on social media sites (see the full list below) can yield some interesting insights, though it also shows that “likes” aren’t necessarily everything. Florida-based Publix was recently criticized (in “Frozen & Refrigerated Buyer” magazine) for being “technology-challenged”: “Yes,[Read More…]

September 24, 2012 Grocery & Retail News
Down With Loyalty Cards: Another View

Down With Loyalty Cards: Another View

Some stores are loyal to their loyalty cards, others hope introducing cards will make their customers loyal to them. But still others refuse to go the loyalty card route – and they may be onto something. If you haven’t read the latest exciting issue of “Frozen & Refrigerated Buyer” magazine – and, really, what’s keeping you? – the trade publication[Read More…]

September 21, 2012 Grocery & Retail News
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