Frustrated Shoppers Learn to Live With Grocery Dissatisfaction
An annual retail ranking shows shoppers are frustrated, but patient, with their grocery stores in these troubled times.
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Unhappy Shoppers Give Grocery Stores Bad Grades
An annual survey of grocery customer satisfaction finds that the coronavirus had a major impact.
The Year In Coupons: The Top Stories of 2020
New types of coupons, trouble for the old types, and the pandemic that changed everything – these were the top Coupons in the News stories of 2020.
To Pay or Not To Pay? Grocery Loyalty Programs Try New Approaches
Two grocery chains introduce two very different enhanced loyalty programs.
Grocery Shoppers Displeased With Stores’ Coronavirus Response
A coronavirus-themed survey of grocery shopper satisfaction finds that no stores are faring any better than they were earlier this year.
Mandatory Mask Rules Divide Grocery Shoppers
Several stores run into resistance for requiring their customers to wear masks while shopping.
An Old Grocery Savings Program is New Again
At least one grocery chain is bringing back a savings program that proved popular during the last economic downturn.
Even More Double Coupons Bite the Dust – For Real This Time?
Giant Eagle announces the end of double coupons – again.
Cashiers and Customers Sentenced in $70,000 Coupon Fraud Case
A group of cashiers and customers are convicted and sentenced for conducting a Giant Eagle coupon scam.
Coupon Fraudster Cashiers Turn on Their Customers
Two cashiers involved in a coupon fraud case will testify against their former customers and co-workers.
